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Customer Care Policy
Our Commitment To You
You will receive a quality service provided by competent, caring and professional staff.
Your enquiries will be treated in a fair and sensitive manner.
We will organise and conduct a floral tribute/coffin spray in a sympathetic and orderly manner, respecting your need for privacy and dignity.
We will recognise and fulfil your special needs without discrimination of any kind.
We will deliver our products to your desired Funeral directors, or place of rest for the period of hire of the service and collect each item after the service.
We will set out our fees clearly and explain them to you if necessary.
We will provide the means for you to make a complaint if you are dissatisfied with the service we provide.
You will receive a prompt response, in plain language, to any form of communication with our staff together with the reasons for the actions taken by them.
We will consult with you should there be any changes/amendments to the products being supplied.
Your Choices
You may choose the day and time of hire for the floral products required for the cremation service and we will do our best to accommodate you.
You may choose the type of sprays/tributes and complimenting items to be supplied at the cremation service.
Your Booking
Should you wish to amend your booking, you can do so free of charge, however we require a minimum of 3 days notice. We will do our very best to accommodate any changes, however, please be aware that all amendments are subject to availability.
Please note that we do not offer refunds once your booking is made.
Your Opinions
We set high standards and endeavour to always adhere to them. However, I would be most pleased to receive any comments and suggestions that you feel are appropriate, please email foreverflowers4hire@gmail.com.
